Customer Care Quality Analyst
Full-time
At a glance
- Workplace
- Hybrid
- Location
- Accra
- Experience
- Mid level
- Industry
- customer-service
Skills
- Quality assurance
- Customer care
- Data analysis
- Coaching
About the job
Analyse customer-care quality, identify patterns in service performance and help teams improve customer outcomes.
Responsibilities
- Review customer interactions and quality scores
- Identify recurring service gaps and performance patterns
- Turn quality findings into practical recommendations
- Support consistent customer-care standards
Requirements
- Customer-care quality or performance-analysis experience
- Strong attention to detail and analytical judgement
- Clear written and verbal communication
About the employer
M-KOPA is on the Afrocurve Business Directory. See their profile, reviews and contacts →
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